Complaints submitted to the Town will be dealt with promptly and resolved in an expeditious manner in accordance with the Public Complaint Policy CA 190. A final response or update will be provided by Town staff with clear and understandable reasons regarding any outcome or decisions determined as a result.
Please Note: Any service requests related to boulevard and public property maintenance, including grass-cutting, snow shoveling, trees/parks maintenance, and sidewalks/roads maintenance should be submitted to pw.operations@whitby.ca.
Complaints related to by-law infractions such as noise, parking, animal control or garbage/recycling should be submitted via the By-law Services Complaint Form on the Town's By-laws Page.
Please record all complaint details to your knowledge: relevant background, who was involved (if known), dates, times, and locations. Be as detailed as possible. You may attach supporting documents as necessary.
Note: If you have suffered a loss for which you believe the Town may be responsible, please follow the process to file a claim with the Town as this does not qualify as a public complaint.
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The personal information you choose to provide on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential.
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